DRPCO currently ships within the United States.
Production
Many DRPCO pieces are made to order. Please allow approximately 2–5 business days for your order to be produced before shipment. Production may take longer during collection launches, holidays, or periods of high demand.
Delivery
After production, tracked delivery generally takes approximately 5–10 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or destination-related issues.
Shipping Rates
Shipping rates are calculated at checkout based on the order and delivery destination. Complimentary standard U.S. shipping is available on orders over $150.
Tracking
Tracking information will be sent by email when your order ships. Please allow 24–48 hours for tracking activity to appear.
Separate Shipments
Items may be produced at different fulfillment facilities. As a result, a single order may arrive in multiple packages on different dates. You will not be charged additional shipping fees when we divide an order into multiple shipments.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately through our Contact page if you notice an error.
Once production or shipping begins, we cannot guarantee that an address can be changed. DRPCO is not responsible for delays or losses caused by an incomplete or incorrect address provided during checkout.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please check the delivery location and contact household members, neighbors, building staff, and the shipping carrier.
If the package remains missing, contact us through our Contact page, and we will assist where possible.
International Shipping
International shipping is not currently available.
Returns and Refunds
Return requests must be submitted within 14 days of delivery. Contact us through our Contact page before sending an item back. Returns sent without prior authorization may not be accepted.
Return Conditions
To qualify for a return, the item must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, or damage
- In its original condition
- Returned with any original tags or packaging available
- Accompanied by proof of purchase
Return Shipping
Customers are responsible for return-shipping costs for standard returns, including returns related to sizing or personal preference.
If an item arrives damaged, defective, or incorrect, DRPCO will cover the approved return or replacement cost.
Original shipping charges are nonrefundable unless the item received was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Contact us within seven days of delivery. Include your order number and clear photographs showing:
- The complete item
- The damaged, defective, or incorrect area
- The shipping label
- The original packaging
We will review the claim and provide a replacement, refund, or another appropriate solution.
Exchanges
Direct exchanges are not currently available. If your return is approved, return the original item and place a new order for your preferred product or size.
Final-Sale Items
Products marked as final sale, gift cards, and personalized items cannot be returned unless they arrive damaged, defective, or incorrect.
Refunds
Approved refunds will be issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional time to process the refund.
Order Cancellations
Orders may only be canceled before production begins. Because many products are made to order, cancellation cannot be guaranteed after an order has entered production.